Effective Date: June 12, 2025
At im4g.com, we want you to be completely satisfied with your purchase of our electronic devices. If you are not satisfied, we offer a straightforward refund and return policy to ensure a hassle-free experience. Please review the details below to understand our refund process.
Eligibility for Returns
We accept returns for most products purchased on our website within 30 days from the date of delivery, provided the following conditions are met:
- The product is unused, in its original condition, and includes all original packaging, accessories, and documentation.
- The product is not damaged, altered, or modified in any way.
- A proof of purchase (e.g., order confirmation email or receipt) is provided.
Note: Certain items, such as software, downloadable products, or personalized items, are non-returnable unless defective.
Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery. We will:
- Provide a replacement product at no additional cost, or
- Issue a full refund, including any shipping fees, upon return of the defective or incorrect item.
We may request photos or additional details to verify the issue before processing the return.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at support@im4g.com with your order number and reason for the return.
- We will provide a Return Merchandise Authorization (RMA) number and instructions for returning the product.
- Securely package the product in its original packaging and include all accessories, manuals, and the RMA number.
- Ship the product to the address provided in the return instructions.
Note: You are responsible for return shipping costs unless the return is due to a defective or incorrect product.
Refunds
Once we receive and inspect the returned product, we will notify you via email about the approval or rejection of your refund. If approved:
- Refunds will be issued to the original payment method within 10 business days.
- Refunds will include the product cost, but original shipping fees are non-refundable unless the return is due to our error or a defective product.
Please allow additional time for your bank or credit card issuer to process the refund.
Non-Returnable Items
The following items are not eligible for return or refund, except in cases of defects:
- Opened software or downloadable digital products.
- Gift cards or promotional vouchers.
- Customized or personalized electronic devices.
- Products marked as “final sale” or clearance items.
Warranty Returns
Some products come with a manufacturer’s warranty. For warranty-related issues, please refer to the product documentation or contact our customer support team for assistance. Warranty claims may be handled directly by the manufacturer, and we will guide you through the process.
Warranty Returns
We may update this Refund Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
Contact Us
If you have questions about our Refund Policy or need assistance with a return, please contact us at:
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom